Refund policy

Due to the nature of digital products, all sales are considered final once the content has been accessed or downloaded.
Refund requests are only accepted within 14 days of purchase and only if the product has not been accessed, downloaded, or otherwise used.
Once any portion of the product is accessed or downloaded, no refund can be granted.

To request a refund, please email us at ParallelTouchAudio@gmail.com
You are also welcome to contact us at any time for questions regarding refunds.

 

Damages and Issues

Upon accessing or downloading your purchase, please review the files carefully.
If you encounter any defects, corrupted files, or receive the incorrect product, contact us immediately so we can assess the problem and provide a resolution.

 

Refund Process

Once we receive your refund request, we will review it and notify you of its approval or rejection.
If approved, the refund will be processed automatically to your original method of payment.
Please allow additional time for your bank or credit card provider to complete the transaction and post the refund.